1. Introduction
This page provides information required under the Digital Services Act (Regulation (EU) 2022/2065) for users in the European Union. growyour.music is committed to compliance with EU digital regulations and maintaining a safe, transparent platform.
2. Single Point of Contact
In accordance with Article 11 of the DSA:
DSA Contact Point
Email: dsa@growyour.music
Languages: English, German, French
3. Content Moderation
We employ the following content moderation practices:
- Automated Detection: Audio fingerprinting via Chromaprint/AcoustID
- User Reporting: Community flagging system
- Human Review: We acknowledge valid notices within 24 hours and act within 7 days (faster for clear-cut copyright or safety issues)
- Transparency: Clear explanations for all decisions
4. Notice and Action (DSA Article 16)
Anyone — visitor, artist, label, or fan — can submit a notice about content on growyour.music that they believe is illegal, infringing, or misrepresented (e.g. wrongly-claimed artist pages, profiles featured without consent, copyright issues, impersonation, or incorrect metadata). We review every notice and act on it within 7 days where possible, faster for clear-cut copyright or safety issues.
How to submit a notice
- Click Report content in the footer of any page
- Or use the Report link on any artist, label, release, smart link, pre-save, or grant page
- Or open the support chat widget and select Report content on a page
- Anonymous submitters confirm via a 1-click email link; signed-in users skip that step
- Or email notices@growyour.music if you prefer
Every reporter receives an acknowledgement email with a reference ID and a resolution email once the report is closed, with a plain-language explanation of the action taken.
5. Complaint Handling
Users can appeal moderation decisions by emailing complaints@growyour.music within 6 months of the decision. We respond within 14 days.
6. Out-of-Court Dispute Settlement
If you are unsatisfied with our complaint handling, you may use a certified out-of-court dispute settlement body. We will engage in good faith with any such body to resolve disputes.
7. Transparency
We publish semi-annual transparency reports detailing moderation activities, notices received, and complaint outcomes at /legal/transparency.
8. Trusted Flaggers
We prioritize reports from entities designated as trusted flaggers by EU Digital Services Coordinators. If you represent a trusted flagger organization, please contact dsa@growyour.music to establish priority reporting procedures.
9. Which Email Goes Where
We route legal and support contact to dedicated mailboxes so the right team picks it up quickly. If you're not sure which one to use, the in-app forms (linked above) route your message automatically — these addresses are a backup.
- dsa@growyour.music — Article 11 DSA single point of contact (regulators, Digital Services Coordinators, trusted flaggers).
- notices@growyour.music— Article 16 Notice & Action backup when the in-app Report content form is unavailable.
- complaints@growyour.music — appeals against moderation decisions (Section 5 above), 14-day SLA.
- privacy@growyour.music — GDPR Article 15–22 rights (access, rectification, erasure, portability, restriction, objection).
- support@growyour.music— product help, billing, account issues, bug reports (everything that isn't a legal notice).